Ticket from Keilani Haywood - Certification Exam

Submitted by Keilani_Haywoodnmblc on

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Submitted by Customer Support on Mon, 05/12/2025 - 12:01

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Dear Keilani,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Hello, I have just attempted to register for the exam and when I was taken to the webassessor age it was blank with the notice system error has occurred. If you could please help me with this on-going issue. Much appreciated.
email
keilani.h@nmblc.org
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