This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. We are requesting more information to the reason for your ticket as phone service is not required to have access to your HUD account or HECM exam.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Support is still working on trying to replicate the issue you were having. Please try to login to your HUD account and check to see whether the error is still occurring. If you login and are able to launch your test. Please advise by responding to this ticket.
I want a refund and my test escheduled.
This is unbelievable how difficult this systme has made it to take a test, then block you. No tech support, vague instructions when your not an IT person.
Comments
Dear Patti, This message…
Dear Patti,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Patti, Support would…
Dear Patti,
Support would like to get the screen shots of the message you received. Can you upload those to this ticket.
Sincerely.
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Still cannot log in from 2 computers and iphone
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: The phone number is not in service !!!!
Dear Patti,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. We are requesting more information to the reason for your ticket as phone service is not required to have access to your HUD account or HECM exam.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Original Ticket Body: Its saying to contact you. My test starts at 10am
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Patti, Support is still…
Dear Patti,
Support is still working on trying to replicate the issue you were having. Please try to login to your HUD account and check to see whether the error is still occurring. If you login and are able to launch your test. Please advise by responding to this ticket.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Patti, Support is…
Dear Patti,
Support is following up to ensure you are able to log into your account.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Patti, As we did not…
Dear Patti,
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team