i am sorry. i recently reached out regarding accidentally deleting my Microsoft authenticator so now i cant get access to my account. support did mention they reset my account so that i can log back in but its requiring a qr code?
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ashlee@hawaiiancommunity.net
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Dear Ashlee, Please note you…
Dear Ashlee,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. If you have already set up your 2-factor authenticator previously, when asked for the code again upon logging into your HUD account you will open your Authenticator app and this will generate the 6-digit code. If you have not set up your 2-step authenticator you will need to follow the instructions below.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Hi, apologies for the trouble. I am having trouble adding back on my authenticator to get access to my account on the website. i any assistance would be greatly appreciated.
Dear Ashlee,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Once authenticator is downloaded select the + sign or the 3 lines in order to add your HUD account to the authenticator.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team