Hi this is Megan Freeman. My phone number is 913-787-5545. I am calling because I am trying to print my HUD certification exam certificate. I have tried logging into my account and I am using the dual authenticator code, the Microsoft version and when I am entering the authorization code it gives me it is saying it is an invalid code. How can I log in to the counselor website to print my certificate? Thank you.
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mfreeman@chwckck.org
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Dear Meghan, Please note you…
Dear Meghan,
Please note you will be required to set up two factor authentication upon log in. If you have already set up authenticator once you log into your HUD account, you will simply add the 6-digit code from your authenticator into your HUD account. If you have not added your HUD account to your authenticator you must add it first.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team