yes hi my name is katrina washington i am with neighbor housing services oklahoma uh i'm trying to register to take the umm counseling uh certified counseling agency i'm sorry the hud uh counseling exam and i need to register uh my account my email is katrinawkatrina.w@nhsokla.org and it has locked me out of my account uh so i need my umm account reset and i've tried the password reset but i believe it's been done uh too many times and then my account is locked umm i can be reached at 405-209-9416 which is my cell number and our office number is 405-231-4663 umm i have submitted a ticket umm by email as well but i'm trying to schedule that uh to take the online exam uh either tomorrow or wednesday thank you
email
katrina@stratosrealty.com
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Dear Katrina, Support has…
Dear Katrina,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team