Ticket from Germaloris Perdomo - Kryterion/Webassessor

Submitted by Germaloris_ on

Comments

Submitted by Customer Support on Tue, 06/24/2025 - 14:44

Permalink

Dear Germaloris,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Good afternoon. I've been trying to log in to take my exam for two days, and I keep getting this warning that I need to download the security browser. I've downloaded the security browser four times, and I'm still having trouble logging in. I'd like you to please help me resolve this problem so I can take my exam.
email
germalorisperdomo@gmail.com
Archived
Unarchive