good morning my name is gloria GLORIA last name IN AM AGUA i'm calling from agency number 90751 i've registered on the hudhousingcounselor.hud.gov site so that i could take the practice exam however when i went back in it says that my password needs to be reset when i go to reset password it says to contact support as it can't be reset so i'm not sure what's wrong with my profile my the username that i selected is GGIN AM AGUA if that helps to narrow down the problem i can be reached at 612-916-4346 again 612-916-4346 my name is gloria trying to reset my password thank you
email
gloria.inamagua@capiusa.org
Archived
Unarchive
Comments
Dear Gloria, If you are…
Dear Gloria,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team