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Submitted by Customer Support on Thu, 06/26/2025 - 14:53

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Dear Jason,

Thank you for informing us of the issue you are experiencing. you have created multiple accounts, and you will need to login in and use the account that you passed your test with, in order to access your information. The email jahsun_10@hotmail.com is where you can locate your passing score and Transfer results to FHAC.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 06/26/2025 - 14:55

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Dear Jason,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

hi my name is jason yancey uh phone number 213-923-9987 i had one login with one personal email address and i took the hud certification exam and passed it and then i updated that account with my work email address i can no longer get access under the personal one but with my work one it's not showing that i passed the exam when i submit lost password to my personal one it sends me a link to reset it when i click it it tells me contacts support for help and i'm able to log in under my current work email address but again it does not show that i passed the exam and i can't submit my results to the FHA connect so if you can please give me a call back to assist jason yancey 213-923-9987 thank you

email
jahsun_10@hotmail.com
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