Final Response Notes
Reset acct/ TFA instructions provided
I took the training for becoming a housing counselor and am ready to take the exam, but registering for the exam online doesn't work. I created a login and password (to register for an exam online) but when I try to log in, the system says to type in a verification code, even though no code is emailed to me. So I can't get to the screen that allows exam registration. Can you help?
thanks,
Jeff Koch
email
jeffkoch.scribbler@gmail.com
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Dear Jeffrey, Support has…
Dear Jeffrey,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team