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Hi, my name is Jasmine. I'm calling from Consumer Credit Counseling services. I'm having trouble logging into my account and signing up to retake the HUD counseling exam. If you can call me back at area code 626230 1182 again, my name is Jasmine and I'm having trouble logging in and resending my password and I need to retake the HUD counseling exam. So if you guys can call me back at 626-230-1182 I would greatly appreciate it. Thank you and have a wonderful day. Bye bye.
email
jasmine@cccsoftheheartland.org
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Dear Jaenene, Support has…
Dear Jaenene,
Support has reset your account. Please be advised since you have already set up your 2-factor authenticator when you login to your HUD account, once prompted to enter the 6-digit code you will simply open your authenticator app that you had previously downloaded, and this will generate the code needed to enter into your HUD account.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team