Ticket from Joni Moncure - General

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Dear Joni,

The online training is interactive, but the videos do not include audio. However, the downloadable study guides do have an audio option. To access this open the Training Center within your account, scroll down to and click on Download Study guide. 

Once the page loads click on the desired module to download PDF. Open the PDF and within Adobe go to View > Read Out Loud > Activate Read Out Loud. 

The Study guide PDF syncs with the training module so it is recommended to have both open and active at the same time, although you may just listen along if you prefer. 

Sincerely,

TheHUDHousingCounselors.hud.gov Support Team

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Original Ticket Body: no issue, I want to become a housing counselor Do i take the classes on line and then take the exam? Is there a fee?

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Dear Joni,

Individuals planning to take the certification examination at a proctoring center can utilize the tool to Locate a Kryterion Testing Center. Candidates can view appointment availability and schedule the exam via the Registration Process. Test centers cannot schedule your exam.

The exam will be available both in person and online throughout the US and in US Territories where there are proctoring centers, including Puerto Rico, Guam, and the US Virgin Islands. The exam will be available online only in the Northern Mariana Islands and American Samoa, as there are no proctoring centers in these areas. 

For any additional questions relating to Kryterion Testing Centers, please visit the Kryterion FAQ pageKryterion Support and select Onsite Proctoring or Chat with an Expert.

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register. 

The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete.  

The online training is interactive, but it does not include audio. 

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available. 

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Final Response Notes

Training-Audio advised training is interactive

I have no sound
email
jmoncure@verizon.net
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