Final Response Notes
Reset acct/ TFA instructions provided
Hi, I need to schedule my exam for the Certified HUD Housing Counselors. They system says I'm locked out. I'm hoping to schedule for this Friday. Are you able to assist?
email
rosalbaw@nhsokla.org
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Dear Rosabla, Support has…
Dear Rosabla,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Once you have downloaded the app login to your HUD account and click the link Set Up application.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team