Kryterion/Webassessor

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Dear Ophelia,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Support shows that your exam has been rescheduled for 07/31/2025.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Final Response Notes

Kryterion online support information provided

Yes, my name is Ophelia Arnold. I have been trying to contact Karen via e-mail. The two phone numbers. I called HUD, they gave me this number to contact someone. I have been trying to log on to my test. That was at 1:45 today. Since 1:35 I went through all of the prompts, went to launch. It's a white screen. I've tried it for over an hour and now I can't get in at all. I need someone to help me please 'cause I paid my doc my money. I don't have money to waste. I need to be able to take this test and it seems like no one's able to help me. Just carrying. There is no chat. The e-mail address they have on here it gives you saying the e-mail address is no longer in use and not actively monitored. They gave you two other phone numbers that are not working. I had to call HUD again got this number that's a live person will help me and now you guys are not helping me. If someone give me a call that'd be great. My name is Ophelia Arnold. My phone number is 614-743-7210. I'm having trouble logging on to take this hood test. It definitely shouldn't be this hard. Thank you, this is crazy.

email
oarnold@cul.org
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