Final Response Notes
Reset acct/ TFA instructions provided
hello this is jennifer azerito i'm calling in reference of accessing my account online so i can sign up for the hud exam however it's telling me to keep contacting support to reset access if you can call me back i'd greatly appreciate it again that is jennifer azevedo and i could be contacted at 734-759-7810 thank you
email
jazevedo@waynemetro.org
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Dear Jennifer, Support has…
Dear Jennifer,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Once you have downloaded the authenticator app you must log into your HUD account and click on Set up application.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team