Ticket from Ashley Staten - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Wed, 08/13/2025 - 14:50

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Dear Ashley,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

TFA instructions provided

I am trying to access my account to reschedule my exam. It is saying I have to contact support to reset my account. Please help me so I can get in to reschedule my exam that is scheduled for August 19, 2025.
email
ashley@caaneal.org
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