Hello, I am trying to log into my account but I forgot my password. I did try to request to reset password however, I do not receive any of the reset password emails. What can I do?

Novella Williams (nwilliams@caphennepin.org) created an account about 2 weeks ago to do the training modules on https://hudhousingcounselors.com/ but she still doesn't have access. Do you know how long it typically takes for new HUD counselors to get access or if there is something that is stalling her request? Any further insight or information you can provide on this matter would be greatly appreciated!

My HECM certification expired on 2/7/2025, but I have been on the roster since 2019. If I am already on the roster, do I need to do anything else to become active again? Or just wait until the results from Ajanta Consulting, LLC are received?

Good morning, My name is Elliott Miller. I recently left a job a few months ago to start another job which is 100% commission based. I had money saved in the bank, but its depleted. I am now two months behind on my mortgage for my home. I have been in talks with a staffing agency. The are trying to find me a position. Also, I reached out to my mortgage company Rocket Mortgage to speak with them about my hardship. The approved me for a Standalone Partial Claim trial plan, but I'm still unsure I will have the amount they want by March 01, 2022.

I passed the HECM exam today, but cannot figure out how to update my account. Can you please tell me how to submit my application and be updated as "active" on the HECM roster?

I have taken the exam 3 time and I trying to gauge my exam scores. Is there a way I can look at my previous scores & dates.

I have submitted my request for accommodations for Read the exam aloud and additional time but I did not get notification that is was received. I have been trying for over a week to get my housing counselor exam scheduled. I am currently taking a HUD boot camp class, which will end on February 14, 2025. I would like to take my HUD housing counselor test either the next day or as soon as possible the following week. I added additional dates if needed.

Good day! I just scheduled my exam on 2/15 at 12:30pm. I received an email stating: Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date and time will match your original registration. I have not receive any email to an extended time for my exam. Please assist. Thank you so much

I can't register for an exam. I've filled out all the information and pressed the registration button, but cannot register. I've tried to register from last Friday. Please help me to register for an exam. Thank you!

Need to remove 2FA as phone is broken and must be returned. Please disable MFA on my account within the next 24 hours so I can access it once I send my phone to be replaced.