I can't register for an exam. I've filled out all the information and pressed the registration button, but cannot register. I've tried to register from last Friday. Please help me to register for an exam. Thank you!

Need to remove 2FA as phone is broken and must be returned. Please disable MFA on my account within the next 24 hours so I can access it once I send my phone to be replaced.

Hello, I took the HECM and recertified on 1/4/2025. I need to generate certificate. I did not know it would take so long for the system to update. Please let me kno9w if I need to do anything else. thank you

I am trying to locate my login and certificate number. I took the test in 2019.

Unable to access account due to TFA.

Is there a way to check if I have completed the Housing Counseling Certification? I have been out of this field of work for a few years and I cannot remember if I took the exam.

I am not receiving the verification codes required to login to my account, so I am unable to register for the HECM exam. Our agency recently changed phone systems and no longer have text capability from our work phones. If the number the verifications are going to is 435-799-8116, can you please change it to 435-512-4002? I do not see any way for me to change or update without logging in, which I am unable to do since I can't access my account. Thank you.

The virtual training videos do not have sound.

I am not receiving a verification code. To be able to access my account. Thank you for your help. Hope B. Kidder • cell/text: 337-319-4468 • email: hope.coaching.hk@gmail.com

I follow the instruction and transfer to FHA Connection. However, sfadmin@hud.gov stated, that the transfer was HUD cert NOT HECM. I explained, I am HUD certified 3 years ago. The only NEW exam is HECM, which is a recertification. They said, to reach out to you for help.