Ticket from Carrie Pitre - User Account

Good Morning I called left a message i cant log in to get my training modules i cant find my 6 digit authentication code to complete my log in process. I try doing a new account but it said i already have one with my work email. Please advise.. I am still in training the next few days. I appreciate guidance the best possible way to log in my account. Thank you so much. 631-208-9003