Hi!!! My account is block again. I need to rescheduled the exam. Thanks!!

I passed the HUD Housing Counselor Certification, however I work with Native American Tribes all over the U.S.A. as a subcontractor for NAIHC. I don’t work for a HUD Housing Counciling Agency, so what do I do now? According to the final rule on Tribal Housing Counselors I need something to happen quick, so I can be certified after passing the HUD Housing counciling certification test.

ACCOUNT LOCKED & UNABLE TO SETUP TWO FACTOR AUTHENTICATION: I have reviewed your previous instructions and I have reset my password multiple times. Even after my account was reset the blue hyperlink to "set-up two factor authentication" does not do anything. There is no option to provide a code or set up for two-factor log in. I have checked my security settings and enabled pop-ups, redirects, location, etc. I have also tried logging in from my phone and the link does not work either.

Hello: I just completed the first training module (1.1) but my training page still indicates that I "haven't started any modules yet". Does it take a while to update my training status? Thanks, Andre McKenzie

Hello: How do I set-up two-factor authentication for my account? Thanks, Andre McKenzie

Hello, my account says that it is locked. I have tried to reset my password and it gives me an error message. Can you please help me troubleshoot this? I am having this issue on a regular basis. Thank you.

Hello, I became a certified HUD Housing Counselor when I worked at GreenPath Financial Wellness (from 2000 - 2009) located in Farmington Hills, MI. Can you confirm if my certification is still active? If so, how can I receive a copy of my certification? Thank you

Good afternoon, I am a HUD Certified Housing Counselor. I was employed by the City of Tampa, Agency ID 84755. I retired from the City of Tampa on 11/8/2024. Effective 12/1/2024 I started working for Housing & Education Alliance, Agency ID 84339. The affiliation is with UNIDOS US. What do you need from me to transfer me certification? Thank you.

Good Morning, I have been studying for the exam for weeks. I contacted support last month to let them know none of my studying or assessments were being tracked or saved. They stated they knew it was occuring and would be fixing it. However, this morning when I attempted to schedule my exam it is still stating that I need to finish my knowledge assessment and I have. Please provide me with assistance as I would like to schedule my exam for dec. 10th. Thank you

Hello, I am unable to log in to my account, as it keeps asking for two factor authentication which I'm sure I set up but I recently got a new phone. Even when I try the password reset, I am still unable to get past it requesting two factor authentication. Please advise on how I can get back into my account and update the authenticator app. Thank you!