Hello, It very much does appear that someone is editing the training ad hoc. I have, in the past several weeks encountered multiple instances of conflicting information. Most recently concerning lender approvals of refinancing options in Module 4.2 at or around slide 22. On the informative slide it says that a lender will most likely not approve a refinance if the LTV is over 45%. On the knowledge check just one slide later it states that it should be no more than 43%. Then the feedback for the answer states that it should be no more than 36%.

I have previously completed several of the trainings and was able to see my progress at one point. But now when I log in it doesn't show my updated progress. It shows as if I haven't completed anything. Could you please help me troubleshoot this?

I paid for my exam today. I cannot tell if the order went through or not. I did not receive a confirmation.

It wouldn't let me log in to take my exam. So i need to reschedule

I need to re-set up my authenticator app

Hi I am reaching out so I can confirm one concern, in order for me to be HUD counsel certified, I need be working for an agency who employs HUD counselors? Or can I be certified in hopes to find an agency/employer to hire me as a HUD counselor?

how do I receive the "application verification code" for the authentication screen?

I previously had an account but can no longer access it although I used my saved username and password. I have emailed your agency several times about resetting my password, but continue to receive a response stating "Housing Counseling Agency identification number was missing from request", but I do not have a Housing Counseling Agency identification number. I am just trying to register to take my class. Now I am trying to create a new account and I am unable to due to my work email already being in the system. I need this issue resolved so I may take the housing exam.

I have two accounts and my account that has my exam score on the dashboard is link to email address gwitcher@indelible-solutions.com that I no longer have access to. I need this account link to email address g.f.witcher@gmail.com.

I was schedule to take my exam this morning at 9:39am. I was not able to get inside our office building today before 9:30am. My supervisor and the assistant supervisor did not arrive into 9:30. I tried to hurry to sign on. When I finally found the site where people can sign on, it was 9:55. The comment was I was not able to take the exam for I signed in too late. I would like to sign in to take the exam at 1:00pm or 1:30pm, today. I would hate that I have lost my $6o.00. I hope I hear from someone before that time. Thank you,