Ticket from Marcia Brown-Williams - Certification Exam

Hi, my name is Marcia Brown-Williams. My original time for my exam today was for 11:00am. I tried several times to get into my assessment but I couldn't. After trying several with the assistance of my supervisor, I was locked out. I then had to reschedule my exam for 1:30pm later today. The Lockdown browser is what is giving me the most problems. Even when I hit the link for it to continue and I hit the links for me to continue, another box pops up with the word exit and it shuts down everything. I do not know what to do. I want to take my exam today!

Ticket from Crystal Brown - Certification Exam

Dear Crystal,

We received your request for accommodations for 1-hour additional time, multiple breaks, food and/or drink, and a private room. Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Your request is being reviewed for approval.

Ticket from GLENNYS Gil - Certification Exam

First Name: GLENNYS
Last Name: GIL
Email Address: ggil@harborlighthomes.org
Phone Number: (978) 473-7575
Exam Name: Hud Housing Counselor
Exam Type: Online Exam
First preferred date: Fri, 06/14/2024
First preferred time: 7:30 am
Second preferred date: Fri, 06/21/2024
Second preferred time: 8:00 am
Third preferred date: Fri, 06/28/2024
Third preferred time: 8:00 am
Accommodations requested for online exam:
- 1 hour of additional time
- Multiple breaks
- Food and/or drink

Ticket from Anonymous - User Account

Good morning,
I am trying to get access to my account - my name is Jennifer Marie Davis. The email address the account is under is jdavis@homeofva.org. I no longer work for that organization and no longer have access to the account. I need to get logged in so I can change the email address to the new organization I work for now. Thank you.