I am scheduled to take the exam 9/24 and your system says I am not scheduled and when I go to register it is charging me a retake fee when I never took the exam in the first place.
test not launching test time 2:00
The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.
During the exam, test takers must abide by industry-standard testing rules. Certain actions and items are prohibited during testing. Read the following instructions and rules to ensure a successful exam experience.
If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:
The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.
You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.
How to get the Webassessor email ID changed?
If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:
Your test date details are included in your Assessment Purchase Confirmation email. Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page.
Can you get your registration fee refunded if you cancel the test with more than 24 hours remaining before the test date.