The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete. 

The online training is interactive, but it does not include audio.

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Hi,

I was taking the exam and the system log me out. can someone help to log back or re-test.

Hello, I cannot log in. I'm not sure what happened but originally my account was under my work email: ja.f@yvoic.org and then I think I changed it to my personal fselah@charter.net
With the personal I get a reset option sent but it doesn't work. With my work email I don't get a reset option. Can you help unlock this or direct me how to fix it. I am wanting to schedule my test. Thank you.

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Hello, my name is Janet Filcher, Housing Counselor with OIC of Washington. I am locked out of my account. Please reset
ja.f@yvoic.org or fselah@charter.net (personal).
Thank you, 509.248.6936

I have already done the training through another source. I am now ready to take the exam, however, your instructions for the use of the webcam does not really make sense. On your site, it state that is both required and NOT required to use a external webcam, and as a result I am confused on which I can use, as I only have an internal webcam.

I need to have my profile become active.

Hi. This is Faith Simsek, Chief Operating Officer of ProctorStone. I would like to get in touch with the correct person in your team to introduce our installation-free, AI-powered, online proctoring solution. Thank you.

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.