The training content is reviewed and updated on a periodic basis to maintain accuracy and relevance. Each time the online modules are updated, the Online Training Status resets because the new modules have not been reviewed. This is explained in the Notices tab on your User Profile as well as in the HUD listserv update announcement sent out on September 21, 2021.
I am a property manager who has been ordered to take a HUD approved fair housing course. I don't need counseling certification.
Querida [NAME],,
Recibimos su solicitud de tiempo adicional debido a un dominio limitado del idioma.
Dado que el español es su idioma principal, no es elegible para un ajuste de idioma porque el examen está disponible en español. Por lo tanto, hemos cerrado su solicitud.
Certification Requirement
The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided.
Dear Counselor,
There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam.
If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam.
HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”
If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:
Dear Counselor,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Certification Requirement