The caller asked how people could be certified to be housing counselors as the website did not offer certification as yet. I told the caller I did not have that information and gave her the 800 number for HUD.

The caller was doing the training and stated that when she and her colleagues clicked to take the certification exam, it didn't work. I explained that as the Final Rule had not been published, the Certification Exam was not yet available.

The caller asked how people would know when the exam was available and I said I couldn't be certain.

The caller wanted to know how much the exam might cost. I explained that it was not yet available because the Final Rule hadn't been published. He then asked if studying the training materials would still be helpful and I explained that the exam, when published, will be based on the training.

Issue: Questions on certification process. Caller had been certified as a housing counselor before and was asking whether this was the new certification process.
Support: I explained that the final rule hadn't been published and so the details surrounding certification were as yet unknown. The caller asked how long the certification would be good for and I repeated that the final rule would be the determining factor for that information.

Issue The caller was interested in becoming a housing counselor and wondered how the process worked.
Support: I explained that the certification was not live and would not be done until the final rule was published. She asked if there was a timeline on the final rule and I told her I had no idea. I then suggested she could call HUD and she was amenable. I gave her the (800) number for HUD and we disconnected.

Issue: Caller was concerned that there was no audio.
Support: I confirmed that there was no audio and then the caller found the information on the website itself.

Issue: The caller was interested in employment as a housing counselor.
Support: I stated I was only providing information for the website and training and suggested he call HUD directly. I gave him the 800 number provided and caller thanked me.