Ticket from W. Bolton-Bey - Training

I am having trouble with sign in. During the process of password reset a six digit code that i cannot find is generated and i cant reset without it. Furthermore, I had access but could not hear the trainings on my Ipad or desk top computer, but was able to read the captions only. Please advise. Thank you

User Account

Hi my name is Alexa Redman. I'm trying to access my account but it says I am locked out and I have to contact support. If someone can please unlock my account that way I can schedule my HUD exam. Thank you.