Ticket from Ellen Smith - Certification Exam

Signed up to take the test on September 24th at 12:30 p.m. and there was quite the delay on starting the test then several times through the test kept loosing connections. This was quite the interuption and cause of stress as well. Realize that the time was not lost but was distractive.

Ticket from Marylynn Jones - User Account

After completing the pre-exam requirements I had trouble logging in to my account after launching the exam. When I requested to reset my password I was not provided a password reset link. I attempted to use the live chat function with Kryterion but the representative also could not help reset my password and provided the following explanation, "While the HUD website does access some features of Webassessor, they are two entirely separate sites. I am only able to reset passwords for Webassessor accounts, not HUD accounts."

Certification Exam- Answer Challenge

Dear Counselor,

HUDHousingCounselors.hud.gov cannot comment on specific test questions nor can we advise candidates as to whether they answered a question correctly or not. We have manually reviewed the scoring of your examination and confirm that the score originally reported is correct.  

Sincerely,

The HUDHousingCounselors.hud.gov Support Team