Ticket from Albert Frierson - Agencies

Dear Al,

I'm sorry to hear about your frustrations.

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

Ticket from Heather Luby - Certification Exam

Hello - I inadvertently registered for the Spanish HUD counselor exam on Monday, October 17th. I meant to register for the English exam, so I went in and registered for the English exam. When I try to cancel the Spanish exam, it is telling me I will only get a $15 refund. Is there any way I can receive a full refund as this was simply a mistake? I tried to cancel it yesterday right away, but the system was telling me I needed to wait 24 hours (it wouldn't let me just cancel). Can yo please help?

Ticket from Aliyah Primus - Certification Exam

Hello, I completed and passed the HUD exam and I am trying to request an FHA ID. I received a message stating that I am not listed as a counselor on the HUD website. I'm not sure why that is when I have an account here and it states that my exam results have been transferred to FHA. Please advise me on what to do next.