I tried to take my test this morning and they said that they could not verify my ID. I had set my account up as Sherry Wyss. My real legal name is Sherlyn. That is what is on my ID. I've never had an issue with that before. I updated my information in my account to now be Sherlyn. The address matches my driver's license. They did reschedule for me. Is there anything else that I need to do?

Thank you!

Going my my test was scheduled for Oct 5. I never saw Lauch button last night. Can someone assist. I did call last night but you were close. Thank you

I need to change my email address from juanjosingh@gmail.com to juanbeltrami777@gmail.com I cannot do it from my profile. Can you update this information since I will close this email on 10-31-2022? Thanks Juan Beltrami

I am need to transfer my certificate to my new CBO. Please guide me on how to transfer my certificate.

Hi! I am trying to register for the Housing Counselor Exam but I am unable to due to my company not being a listed agency (no HCS ID number), we are a non-profit company and we are trying to achieve this, but I am not sure how to go about registering. Thank you!

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

Ms. Thomas switched employers and wanted to get her certificate transferred to her new employer. She has two accounts one with kthomas@jbncenters.org, Counselor Exam ID is IN96284807 exam taken 2019 and thomaskimberly1@yahoo.com.

Ms. Weedon is having a hard time scheduling the exam, when she attempts to schedule it asks her for a voucher code.

Dear Jairo,

Your account has been manually unlocked.

Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.