Ticket from Britnee Posey - User Account

Hello, I need my account unlocked to download the software to take my exam this evening. I am currently receiving a message that I will be locked out for 6 hours and to contact support to resolve the issue. Is this something that can be unlocked by this afternoon so I am able to download the software on my personal computer

Ticket from Tanasha Watson - Certification Exam

Dear Counselor,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team