I have an exam right now and i'm not able to access it online

Unfortunately there was an error coordinating the exam. We got the date wrong. I would take it on August 30 and it was scheduled for the 29 by mistake. Yesterday, I went in to take my exam and it did not allow me to pay for a new one, nor to do RSCH paying the difference. Please consider my request for a refund.

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register. 

Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.hud.gov. 

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.

Please. I was taking the HUD Exam today scheduled at 2:15P. During the last 15 minutes I was reviewing my answers, right before hitting the submit I was told to close the window because my face was not in the camera. This is a webcam I'm using, I have not moved from this chair. I don't understand why. I moved from the square at the beginning as well and received a message to move back closer to the webcam. I don't understand. I wish I would have just hit the submit. Please.

payment

I have reached out to Kryterion and they have redirected me to write to you. I was unaware that my camera and microphone were not allowed to be from another device. I will have to reschedule for an in person exam please help because an online one is not feasible i don't have the equipment that is required because i use an external monitor and thought i could use an separate device as microphone and video but that is not the case.

thank you please assist me .

The online exam never launched, it keeps asking for a new log-in, where HUD access is not acceptable.

Hi! I was contacted today by the admin of the test location in Orange, CT. She had to change the date of the test from today to Sunday because they were not going to be at the location today or tomorrow due to an event. I’m not sure if I can use the same code I was given originally. She said, she was trying to get in touch with someone at Krytwrion but unsuccessfully. Please advise if the code will be ok, I had the day off today to take care of this and I need to take care of this before Monday when I go back to work.

not able to access the exam, is closing the account when I try to launch