Ticket from Tanya Dorsey - User Account

To create an account on HUDHousingCounselors.hud.gov, select "Sign Up" at the top of the page and enter the information required: 

  • First name
  • Last name
  • Email address*
  • State

Then, select the "Create new account" button at the bottom of the form. Verify your email to complete your registration.

Ticket from Alvaro Hugo Vidal Ospina - Certification Exam

I am trying to install the program Sentinel per the instructions, but I am getting this error message in all 2 of my computers:

"Sentinel.pkg” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact developer for more information.

Ticket from Connie Mendez - Kryterion/Webassessor

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.