If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

Good evening,

Omg, I went to my email to refresh my memory on the exact time for my exam tomorrow and it was today! Yikes! Ok I totally misunderstood your calendar because at a glance, it reads like my exam date fell on a Wed, is there a chance you can waive my fee so that I can reschedule to take it on Friday at 11:30, please?

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

I can not log in and have requested a new password.

HI can you let me know if I'm good to take the test? as far as my bio

my name is eric Mills and I need to get my Counselor ID after passing my Exam, thanks.

Caller inquired about how to update her first and last name in her user profile so it matches her ID. Support walked her through editing her user profile then accessing the exam registration page to send the data to Webassessor.  

HOW DO i FIND THE PROCTORING CENTER TO SIGN UP FOR TESTING

I don't know what my user name is?

I tried to Launch the exam and I was not able to Launch. I will like to reschedule, and to be credited for the next exam.