If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords. 

I am chatting online with someone from Kryterion now because my computer is not allowing some of the access that is needed for the exam and I checked it prior to todays testing schedule so I need to know what I can do now. My name is Angie Wilke under angie.wilke@!operationhope.org for 10am today. Please advise

I took my exam today and passed, but my results are not showing.

Dear Counselor,

Your account has been manually unlocked.

Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.

Need my name changed to match my government ID for testing. Please advise how to do that.

I need to change my email as I work for a different agency now and I don't know how to do so and keep my original certification. My previous email was ntando.dube@bostonabcd.org. What should I do?

I passed my exam in 2019 but my dashboard still doesn’t reflect it. Please advise what I am missing.

hello i passed the exam and i never received an exam id. Can you please send it to me?

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

Are the modules supposed to have sound? I have my volume up but no sound is coming from the slides.