Dear Counselor,

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Is there a webinar recorded - How to study for the HUD counseling certificate test?

I can't login once I hit launch. Why won't my password work? they have already restarted my test time 8 times and I still can't access my test.

Hello,
My name is Valerie King and I am experiencing difficulties with registering with the exam for Housing Counseling. Please do not send me a list of things to do. I am having difficulty obtaining the Biometric profile. My phone number is 203 710-0400. I have been working on this for a few days now. Thank you!

exam id

Refund request

I would like to schedule my test for 008/092021 due to me traveling is this possible

To access the online certification exam, to download Sentinel Secure, and to create your Biometrics Profile, you must be signed into your account on HUDHousingCounselors.hud.gov.