Ticket from Betty Lou Kerr - Certification Exam

The link provided in the email I received from noreply@hudhousingcounselors.hud.gov for the Test Taker Guide is an invalid link. I had a tech from KRYTERION they said to contact HUD. Here is the link from the email: https://kryterion.force.com/support/s/article/Launching-your-Online-exa… How can I access the Test Taker Guide?
Thank you,
Betty Kerr
betty.kerr@winlf.org

Ticket from Jamilla Byrd - Training

The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided. 

Ticket from Teremicka Madden - User Account

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.