Ticket from Shaynan Holen - Certification Exam

Good Afternoon,
There was an issue with my exam earlier today (the video feed kept dropping) so the proctor sent me the link to test my system and informed me that it would be rescheduled. I tested the system and it passed, but I have not received an email with my new exam date/time so I was wondering if I needed to do anything else. Thank you!

Ticket from William Paige - Certification Exam

Caller asked about restrictions regarding COVID-19 and the impact on test centers. Support informed caller which test centers are closed in his area and advised him to use the registration process to schedule an appointment at an open center near him. Support also advised caller that if the center he schedules with closes, his appointment will be automatically rescheduled to a placeholder date in the future which he can reschedule again once test centers open. 

Ticket from Jeri Martins - Certification Exam

Please see my results below. However, my account doesn't show that I have taken and passed this test.

HUD Housing Counselors Certification Examination Results
HUD
HUD Housing Counselors Training and Testing for Certification
Mon, Sep 14, 2:10 PM
to me

Hello Jeri,

You completed the assessment, HUD Housing Counselors Certification Examination, on September 14, 2020.

Result: PASS

Congratulations! You achieved a passing score on the HUD Housing Counselor Certification written examination.

Ticket from Shawnna Rovegno - Certification Exam

Could this be true. OMG I saw this in my email.

Dear f9298553-82ea-4d72-9046-01ec56df219d,

This notification is to inform you that we encountered an issue that caused your exam: HUD Housing Counselors Certification Examination - Online to be scored as a FAIL result when you should have received a PASS result. We are currently working on updating your official score as soon as possible.

Please do not schedule any retake attempts due to the original FAIL result that you received.