Ticket from Janice Hassen - User Account

Dear Counselor,

Your account has been manually unlocked.

Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.

Ticket from Retha Brown - Certification Exam

Good Afternoon,
Due to Covid exposure I am too week and unable to take my scheduled test on Monday. I need to reschedule it for August 28th. Can you please waive the $85 reschedule fee? I do not want to expose anyone else to this virus. My email address associated with my webassessor account is rbrown@cityofflorence.com.

Thanks so much in advance for understanding!

Ticket from Maria Isabel Lebron - Certification Exam

Saludos! No me es posible poder reprogramar mi fecha de examen de Consejero de Vivienda. Mi test taker authorization code es mxzym7u8. Soy de PR y mi nombre es María Isabel Lebrón. En PR todos los centros de exámenes están cerrados. Gracias por su ayuda a este asunto. Mi número de teléfono es 787-603-8261.