account lock out has test at 1:30

I was in the middle of a test and I was kicked out and disconnected. I was taking a break, I have accommodations. What do I do?

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

I am scheduled for exam today at 17:30pm. This is not showing on the launch on website

Dear Lanesha,

For your exam fee to be waived for reason of COVID, we need medical documentation of your test.

When you receive your documentation, please upload it to this ticket and we will process your refund.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Amanda,

For exams fees to be waived for possible COVID exposure, we need medical documentation of testing.

Please upload the documentation of your test to the site when you have it and we will process a refund of your exam fee.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Last Saturday I started taking the exam. As I am a 71-year-old with little computer knowledge, I asked a colleague for help and my exam was immediately suspended. We are a non-profit institution; and I am requesting an opportunity to take the exam again without pay for it.

I went to take my HUD counselor exam this morning and the site was closed. I was informed that they may not be open until August 3. I am not the first person this happened to. Why was I not notified?

After I launch, I am signed out and need to log back in but not accepting my user name and password