Ticket from Tanishia Williams - General

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

Ticket from Rosemary Warren-Spangler - Certification Exam

I tested onsite at a testing center, and failed my exam by only a few points. At the start and end of my exam, there were a few technical issues, of which I noted with the proctor. In hindsight, I feel like these issues may have factored into my score. There is no option for me to retake at this site prior to the Aug 1 deadline. Please advise?

Ticket from Arlene Cole - Certification Exam

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard

Follow the steps to reschedule or cancel your scheduled exam (cancelled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.