To avoid the spread of the COVID-19 I was trying to re-schedule my appointment to take the HUD exam. The system ask me to pay $85 fee to re-schedule. I thought that all exam where canceled due to the COVID-19 and we just have to wait for a email with instructions. Today 03/29/2020 I received an email with that my test wasn't canceled and if I want to re-schedule I have to pay the $85 fees. I try to call but the customer services ours are from Monday to Friday 8:00am to 4:30pm.
I need to re-schedule to take the test on 04/28/2020 and avoid to pay for the $85 fees. Please Help!

I have completed all required training courses but for some reason 4.2 and 6.1 are stating incomplete.
I have complete these modules 3 times each and they continue to state incomplete.
Please fix thiis issue for me.

Terri Goodwin

I have not received feed back from the practice exam I took yesterday. Can you please assist.

Good morning I have scheduled to take the exam on March 31, however, due to the current situation with COVID-19 I would like to cancel the request, can someone help me please

I received an email that the testing is closed and my test center is closed due to COVID-19. When I am rescheduling the test they are charging me reschedule fee of $85.00. Why will they charged me if the testing center is closed. Thank you. I also did not receive an email for Test Reminder

The testing center I choose is closed how do I cancel the test. There is an alternative site near me I would like to test there.

Thanks

is there a cost to take the certification test?

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (cancelled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Dear Maria,

Thank you for calling the Hotline and asking about Certification Exam requirements. To follow up, here is some information for you about certification and the exam. Please don't hesitate to contact us again with any additional questions. Good luck to you on beginning your career as a Housing Counselor again!

I got an email concerning cancellation /reschedule for training but this email was addressed to a Michelle Calloway. Kryterion Support gave me a link that came here.