User Account

Hello, my name is Heather Shoe, last name spelled Xu. My phone number is 203-430-4966. I'm calling because I'm having trouble accessing my account. It says contact support to reset your account or something like that. And I wasn't able to support to submit a support ticket through the website either. The issue, yeah, issues. It won't let me enter my name or e-mail address in the form.

User Account

I am having issues with the HUD site, I am trying to schedule my exam but I’m not able to schedule as the site does not let me go to the online or in person links. I need assistance on scheduling my exam.

Ticket from Mickel Mercer - Agencies

Subject: Inquiry: Certification Process for HUD Housing Counseling Agency in PA Dear HUD Housing Counselors Support Team, I hope this message finds you well. I am reaching out on behalf of my non-profit organization, and we are interested in becoming a HUD-Certified Housing Counseling Agency in the Commonwealth of Pennsylvania—more specifically, in the City of Philadelphia and the four surrounding counties (Bucks, Chester, Delaware, and Montgomery). We would greatly appreciate any guidance or resources you can provide regarding the certification process, eligibility requirements, and timel