Ticket from Patricia H. Ross - Proctoring/Kryterion

My names is Patricia Ross, MS. I was scheduled to take the HUD Housing Counseling test this Sat Jan. 25, 2020. I have contacted Lab Four about two hours ago and have spoke with Maria from Kryterison about 2.5 hours ago. After much continued study I'm finding myself needing to study more to complete everything. This is when I realize that I need to reschedule this date. I have fount myself within just a short hour or so of the 72 hour deadline. I am therefore writing to asking to see if I can get a waiver for the fee that this Kryterion system wants to charge me to take this test.

Ticket from Terry Lynn Trujillo - Training

The system is stuck and I cannot Resume the training in the modules. I have tried to log-out and log back in, I have refreshed the website, and I also tried to close out and I still cannot access the modules. Please contact me at 303-534-8342 x 124 or ttrujillo@newsed.org
Thank you,
Terry Trujillo

Ticket from Sharon Brashears - Certification Exam

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

To change your exam delivery type, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Follow the steps to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.