Ticket from Cait Baker - Certification Exam

I'm trying to schedule a time for my certification exam, but when I enter my information on the exam center page, I get the following error:

"An error occured while communicating with our proctor: Error invoking the REST service Kryterion Integration API, operation add_user: Moved Temporarily."

Ticket from Rebecca Richardson - Certification Exam

I registered to take the HUD exam today. I didn't realize, but was registered under my 'alias' name Becky. (This is what I go by) The name Rebecca is my legal name, on my ID. I was turned away for testing. I understand that the names must match and I have updated my name in HUDHousingCounselors.hud.gov and the HUD Exchange. How can I fix my registration? Will I be required to pay another testing fee?

Ticket from David Hickman - Certification Exam

I had to work with tech support for over 3 hours to take the exam for the first time. The exam was scheduled for 4:00 (est) but I did not get to begin until after 8:15 that evening. Because I had sat so long I had to rush the exam because I had to use the restroom. I am trying to schedule to retake the exam due to a failing score. Do I have to pay to retake the exam.