Ticket from Rey Javier - Certification Exam

Submitted by camurexerciinh… (not verified) on
To cancel or reschedule an exam, sign into your account on HUDHousingCounselors.hud.gov. Select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. 
  • ONLINE PROCTORED EXAMS. ‌To avoid a $50 no-show or cancellation fee, candidates must reschedule or cancel a scheduled online test session within 24 hours of the scheduled exam.

Ticket from Site Administrator - Practice Exam

Submitted by camurexerciinh… (not verified) on

The practice exam is designed to give candidates a feeling for the format and style of test questions and the breadth of the subject matter in the test (90 questions that are not broken into smaller stand-alone sections). It is delivered in a similar format to the certification exam. The practice exam does not provide numeric scoring because performance on the practice exam does not guarantee passing results on the certification exam.

Issue - Resolved Notice (follow-up)

Submitted by camurexerciinh… (not verified) on

Dear Counselor,

The technical problems affecting the website have been resolved. You can now return to HUDHousingCounselors.hud.gov and continue your intended activity.

 INSTRUCTIONS: SELECT ONE ANSWER, UNBOLD, and SEND. 

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Certification Exam - Appointment Details

Submitted by camurexerciinh… (not verified) on

Your test date details are included in your Assessment Purchase Confirmation email. Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page.

Certification Exam - Rescheduled Appointment

Submitted by camurexerciinh… (not verified) on

Dear Counselor,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Ticket from Melissa Abbott - Proctoring/Kryterion

Submitted by camurexerciinh… (not verified) on

Hello! My name is Melissa Abbott and I work at Champlain Housing Trust. I was in the process of taking the HUD Housing Counselors Exam earlier today and I encountered technical difficulties and that stopped the exam and wouldn’t let me continue and finish the exam. I will now have to retake the exam because of these technical difficulties. I was wondering if it would be possible for me to do that today and if there was any way I would not have to pay the fee again because it was something that was out of my control that didn’t let me finish the exam. 

 

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