I am trying to register to take the certification exam however it is not allowing me to register, schedule, or pay for the exam.
Dear Counselor,
Your account has been manually unlocked.
Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.
Dear Nataly,
A ticket has been opened to address the issue exam launch issue you experienced, and a member of our team has contacted you to reschedule your exam appointment.
Please call 800 448 7149 to provide your preferred time to reschedule. We look forward to resolving this issue and providing a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Online Proctored Exam Launch Issue
I cant take the exam online because they want the USB web cam which I don't have. Please refund my payment since I'm not taking the exam
To create an account on HUDHousingCounselors.hud.gov, select "Sign Up" at the top of the page and enter the information required:
Then, select the "Create new account" button at the bottom of the form. Verify your email to complete your registration.
Cannot hear the module
Your User Profile provides access to account information, including:
Once I complete a module does it now register that I completed it. My screen went blank after I completed my first module. Just curious seems like it would keep track of what you are studying and record that also so you don't repeat modules. Thanks.
Dear Counselor,
Thank you for contacting us to assist you. We appreciate your feedback and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team