Training - Details

The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete. 

The online training is interactive, but it does not include audio.

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Training - Audio

Dear COUNSELOR,

The online training is interactive, but the videos do not include audio. However, the downloadable study guides do have an audio option. To access this open the Training Center within your account, scroll down to and click on Download Study guide. 

Once the page loads click on the desired module to download PDF. Open the PDF and within Adobe go to View > Read Out Loud > Activate Read Out Loud.