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Follow-Up on HUD Housing Counselors Training Access – Request for Resolution Dear HUD Housing Counselors Team, I hope this message finds you well. I am writing regarding the training I paid for in 2023 through the HUD Housing Counselors portal. Unfortunately, I was never able to access the course or take the certification test due to not receiving the appropriate login credentials or access email. Despite reaching out at the time to report the issue, I was told I would need to pay for another class.

Can't login and been having issues with the 2 step authenticator not providing the number to login.

Hello, My name is Diana Diaz.. I requested an accommodation and got approved for it however when I was taking the exam I was supposed to be able to read the questions out loud as per my accommodation but during the exam I was not allowed to do so. I contacted the support service and I was told the following “Thank you for your patience, it looks like the wrong candidate was added to the accommodation list for your exam, we will need HUD Housing to update it so you can finish your exam. I suggest to reach out to them and let them know that the wrong name was added.

i need to reset my password every time i change the password when i go to login again , the system doesnt recognize that password

I setup the 2 factor authentication and now it's not sending any codes to me to access my account.

I am trying to login and it is displaying a message to contact support to reset my access.

I am writing to request assistance as I am unable to access my account due to an issue with the two-step verification process. I’ve tried [mention any troubleshooting steps if applicable], but I am still unable to log in. Could you please guide me on how to resolve this issue or reset my access? Thank you in advance for your help.

I am unable to login. I received a message that say to contact support to regain access

Good Morning, I am having trouble setting up the two factor authenticator on my work computer. Is there someone there that can call me up and walk me through the set up? I can be reached at 216.774.2356 Rhonda Neely