Technical Support

HUD published the Final Rule for Housing Counseling Certification in the Federal Register on December 14, 2016. This rule implements statutory requirements that housing counseling required under or provided in connection with all HUD programs will be provided by HUD-Certified Housing Counselors.

User Account - Username Browser Error

Submitted by camurexerciinh… (not verified) on

Dear Counselor,

If you experience an error that states username is required when trying to create a new account and there is no field to enter a username, please try the following actions:

  1. Type the information into the fields instead of allowing your browser's autofill to complete the fields, particularly the email address
  2. Try another web browser

Please note that once your account is created successfully, your username for logging in will be your email address.