Dear Gayla,

Below are some tips for a successful online exam experience.

• Download Sentinel Secure from the Exam Status Center, create your Biometrics Profile, and test your equipment at least one day before your exam. 
• Some candidates may require assistance from their IT Department to install Sentinel Secure and troubleshoot any network or equipment issues.
• Exams should be launched at least 10 minutes before the appointment time, but may be launched up to 20 minutes after.
• Upon launching, you will be queued up for the next available proctor and alerted when a proctor becomes available.
• The proctor will communicate with you through a chat feature on the computer. Be prepared for possible interruptions by proctor requests during the exam.
• Prepare to work with the proctor before beginning the exam to ensure the testing environment and camera placement are in compliance.
• Use a camera stand to allow for quick adjustments to camera placement. Make sure the camera view includes your eyes, hands, keyboard, and mouse. (Beginning August 6, 2020 an external webcam is no longer required. HUD will accept any camera).
• If you wear glasses, the proctor will ask you to remove them and present them for inspection through the camera.
• Make sure the testing room is well lit, quiet, and free from distraction.
• Ensure your testing surface is clutter-free and contains only one computer, one monitor, one keyboard, and one mouse (online proctored exams).

Sincerely,

The HUDhousingcounselors.com Support Team